Key Details
Introduction of the collectionHQ Dashboard in 2014 offered new insight into the library’s collection that shocked Gabriel and the team. Gabriel explained: “We had been looking at our circulation statistics over a long period of time in order to better understand the needs of our patrons. What we found was disturbing. Almost 53% of our collection was Dead on Arrival (DOA), which meant it rarely circulated.”
Using ESP has helped the library to achieve:
- Reduced DOA
- Higher turnover
- Better use of staff time