Meet the team

Scott lives in Phoenix, Arizona. As Vice President of Digital & Software Products at Baker & Taylor, Scott has extensive experience of library solutions and a passion for helping library staff to improve performance.
E: scott.crawford@baker-taylor.com
Scott Crawford

Based in Syracuse, New York, Kathie is Director of Customer Success at Baker & Taylor. She has spent more than 20 years working with public libraries of all sizes with a focus on helping libraries serve their communities.
E: kathie.graham@baker-taylor.com
M: 315-727-7952
Kathie Graham

David is collectionHQ Account Manager for libraries in England and Finland. He has over 30 years’ experience of selling books to libraries around the world and worked with Holt Jackson before joining collectionHQ.
E: david.bishop@collectionhq.com
M: 07808 738 604
David Bishop

Randy is based in Easton, Pennsylvania, and is Customer Success Manager for Northeast USA. He has spent the better part of the last 30 years working with libraries, both in cataloging and on the vendor side.
E: randy.boecker@baker-taylor.com
M: 980-214-3929
Randy Boecker

Donna is based in Easton, PA, and is a Senior Customer Success Trainer. She has over 30 years’ experience working with libraries of all sizes and held previous posts at Dynix, Bowker and ProQuest.
E: donna.boecker@baker-taylor.com
M: 610-216-2938
Donna Boecker

Liz is based in Shaftsbury, Vermont and is Senior Project Manager for the ESP product. Liz has worked in the library industry for 11 years and has experience working with libraries of all sizes and workflows.
E: elizabeth.duffy@baker-taylor.com
M: 908-616-8175
Liz Duffy

Meryl is based in Glasgow, Scotland. Meryl worked with facilities management software for ten years before joining the collectionHQ team as Account Manager for the U.K. (North), Ireland and Germany.
E: meryl.emslie@collectionhq.com
M: +44 7999 851954
Meryl Emslie

Marie is based in Commerce, Georgia, and is Senior Customer Success Manager. She has over 30 years’ experience working with Libraries of all sizes.
E: marie.franklin@baker-taylor.com
M: 706-962-2554
Marie Franklin

Jane Herb is Enterprise Sales Manager in the Western U.S. and has been with Baker & Taylor for 21 years in various roles. Prior to Baker & Taylor, she worked in the publishing industry in New York and San Diego.
E: jane.herb@baker-taylor.com
M: 503-507-6940
Jane Herb

Misha has 21 years’ experience of working in various positions at Baker & Taylor before becoming a Customer Success trainer. Misha enjoys helping Library customers use innovative services to achieve their goals.
E: michele.journet@baker-taylor.com
Misha Journet

Roberto lives in San Antonio, Texas, and is the Customer Success Manager for South Central USA. He has over 18 years' experience in the library industry with Baker & Taylor and collectionHQ.
E: roberto.rodriguez@baker-taylor.com
M: 210-240-6152
Roberto Rodriguez

Jamie is based in Glasgow, Scotland and is a Senior Sales & Account Manager for Europe and Eastern U.S.A. He has four years’ experience working in academic publishing with McGraw-Hill prior to joining collectionHQ.
E: jamie.wright@collectionhq.com
M: 07896 834 159
Jamie Wright

Jill lives in south Florida and is a Customer Success Manager for the western United States. She has over 10 years experience working for public libraries in Collection Development and Technical Services prior to joining collectionHQ.
E: jill.siekman@baker-taylor.com
M: 704-883-6250
Jill Siekman

Nadeera is based in Sydney, Australia. She has worked with account/relationship management for over five years before joining the collectionHQ team as Account Manager for the ANZ and Asia.
E: nadeera.pathirage@collectionhq.com
M: +61 478 404 127