10.00Chair’s Welcome
Colin Todd, Sutton Libraries
10.10collectionHQ Update
Jamie Wright and Alan Gibson, collectionHQ
10.30TLC Performance: A Review of Targets and Benchmarking
Jamie Wright, collectionHQ
11.30Case Study: Streamlining Stock Maintenance Using Handheld Readers
Andrew Fox, Merton Libraries
12.00Analysing Diversity, Equity and Inclusion (DEI) with a Case Study from Brent Libraries
David Bishop, collectionHQ
13.15collectionHQ Know-how and Q&A: Supporting your library’s Covid-19 recovery
David Bishop, collectionHQ
Closing Remarks from Colin Todd, Sutton Libraries
14.15Guided Tour of British Library